Consistency, Equity and Confidentiality

Trident Investigations Limited (TIL) will administer the law fairly, reasonably and consistently.

TIL will treat the information you give us in confidence and ensure that it will not be used or disclosed except as provided for by law.

Courtesy and Consideration

You can expect

• to be treated courteously, with consideration and in a non- discriminatory way in your dealings with TIL.

We expect you

• to treat TIL officials with courtesy and to give them all reasonable cooperation.

Presumption of Honesty

You can expect

• to be treated as honest in your dealings with TIL unless there is clear reason to believe otherwise and subject to TIL’s responsibility for ensuring compliance with the law.

We expect you

• to deal in an honest way with TIL by returning any information requests we ask of you and for you to pay any sums owed to

Complaints, Review and Appeal

There are complaints and appeal procedures open to all customers of TIL and we encourage you to avail of these if you are in any way dissatisfied with the service you receive from us.

You can expect

• That if you make a complaint, TIL will deal with it promptly, impartially and in confidence.

• If you do have a complaint please contact the originating office that dealt with your case. If you still feel your case has not been dealt with to your satisfaction please contact: Managing Director, Trident Investigations Limited, Head Office, PO Box 7149, Daventry, Northamptonshire, NN11 1BE